Our discreet packaging guarantees that you are the only one getting excited by the parcel, to others it will look plain boring. Larger items are sent in sturdy cardboard boxes and are double-wrapped with strong packing tape.
Smaller items are sent in strong and padded envelopes. All orders are sent in inconspicuous plain packaging. No one will be able to guess what the package contains or who the sender is. No logo or letter heads mentioning our company will be found on the parcel.
The only markings on your parcel are your address label on the front and a postal/parcel service sticker, depending on the service used.
Depending on the circumstances, we sometimes have delay in shipping and problems with customs for international orders. If packages are lost, damaged or intercepted by customs we will resend a new package.
We try to satisfy all our clients to the best we can but we also require you to be patient with us in times of delay and problems. We guarantee your package will be delivered ounce order is made.
Our goal is to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements. Contact us and we will sort this out immediately
1- Package was intercepted by custom after being insured.
2- Good/item don’t meet your requirement or satisfaction.
3- Package got damaged during transportation after being insured.
4- Delay in shipment or not delivered after 10 days of payment.
5-Wrong shipping of parcel
Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 30 days of your date of purchase. Please include your proof of payment so we can issue a refund as quickly as possible. Also note that we make every attempt to process the refund as quickly as possible.
1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, we cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.
2. We will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
3. In the event you receive any faulty or damaged items, please contact us within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
4. We provide novelty documents and counterfeit bank notes ordered by clients, we are not responsible for what clients use these documents or bank notes for.
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